Private areas of the shop and other parts of the website can be accessed through three types of accounts:
The conditions and benefits of each account type will be explained below.
Professional accounts are delivered upon internal validation by our team. They are classed in three types depending on the category of professionals to which they are given:
Professional accounts are destined to professional partners of Vitall Bienestar. They allow titulars of these accounts to access dedicated areas, specific information and other data of interest, as well as tailored commercial offers for each professional category.
Personal accounts are accounts that can be directly created by the website final customers. The owners benefit from dedicated offers, promotions and access to specialized informational hub. In addition, these accounts allow to their owners to manage their orders, wishlists and history on the website. Many other benefits are specified in adequate places on the website and specific periods.
Vitall Family Club accounts are privileged accounts that can be attributed to private and professional members. The benefits, terms and conditions of these accounts are exclusively established and modified by Vitall Bienestar according to its internal processes and decisions.
Online Payments:
We accept credit and debit card payments, Paypal, Google Pay, and Bizum payments.
Cash On Delivery Payments:
Cash On Delivery payments are also possible but only in Spain and other Western European countries.
All promotions and coupon codes are only valid in the limit of stock availability and in the time frame that is exclusively decided by Vitall Bienestar SL. according to its internal procedures and policies.
The accumulability of promotions and/or coupons is not always possible. This depends exclusively on the terms and conditions established by Vitall Bienestar SL. Accumulability conditions are generally displayed on the shop website and/or in the dedicated notices or popups.
Discounts on additional units are always applied to the unit of least value.
Iberian Peninsula (Spain & Portugal):
Delivery term is generally within 24-48 hours
Balearic Islands:
Delivery term is generally within 3-5 working days
Canary Islands, Ceuta and Melilla
Delivery term is generally within 5-7 working days
Western Europe
Delivery term is generally within 3-5 working days
Rest of the European Union and United Kingdom
Delivery term is generally within 5-7 working days
Rest of the World
Approximate delivery term is displayed at the checkout.
Iberian Peninsula (Spain & Portugal):
Shipping is free on purchases over €50, excluding discounts.
Shipping costs €4.99 for purchases under €50, excluding discounts.
Balearic Islands:
Shipping costs €4.99 for orders under 5kg weight.
For orders weighting more than 5kg, shipping cost depends on the product nature and estination. The total shipping cost will be shown in your basket at the checkout.
Canary Islands, Ceuta and Melilla
Shipping costs €6.99 for orders under 5kg weight.
For orders weighting more than 5kg, shipping cost depends on the product nature and destination. The total shipping cost will be shown in your basket at the checkout.
Western Europe
Shipping is free on purchases over €89, excluding discounts.
For orders less than €89, shipping cost depends on the product nature and destination. The total shipping cost will be shown in your basket at the checkout.
Rest of the European Union and United Kingdom
Shipping is free on purchases over €120, excluding discounts.
For orders less than €120, shipping cost depends on the product nature and destination. The total shipping cost will be shown in your basket at the checkout.
Rest of the World
Shipping fees are displayed at the checkout depending on your order and delivery destination.
The courier service provider is chosen randomly based on the products being shipped. This choice is made according to our internal algorithm that determine the best option for you to receive your order in good conditions and in the shortest term.If this choice was not possible by our system, you will be directed to choose the courier service you prefer at the checkout. You can also select a collection point near your home.
Information that is permitted by current legal and ethical framework, and that concern product presentation, formula and ingredients may be available, freely or according to certain conditions, on the websites and other online platforms belonging to Vitall Bienestar of its subsidiaries and related institutions.
This information originate from aknowledged sources and authoritites and is generally verified by our team experts before being published. Please report any inconsistence, error, or other not convenient information you find in any of our publications.
Yes, of course. We are here for this.
Please feel free to ask for dedicated support and tailored solutions and suggestions through all our web channels and plateforms. You can also ask for such support through our phone and WhatsApp lines.
Vitall Family Club is a group of Vitall Bienestar clients that use the company's products and services. The members decide freely to join this club and benefit from privilegied support and conditions. The terms, conditions, and benefits of the membership is established exclusively by Vitall Bienestar. Benefits can range from personalized consultations to financial incentives and promotionsl offers. The conditions and types of these benefits are explicitly and publicly available on the Vitall Bienestar webpages and othe web channels.
We have been in business for over 20 years.
Yes, we can provide references and a portfolio of our past work upon request.
The cost of a project is determined by several factors including the size and complexity of the project, materials used, and labor costs. We provide a detailed estimate before any work begins.
Yes, we are licensed and insured and have received several certifications and accreditations.
Change orders are handled on a case-by-case basis, and any changes to the original scope of work will be discussed and approved by all parties before proceeding.
We have a team in place to handle any delays or complications that may arise during a project. We work closely with our clients to find solutions and keep them informed throughout the process.
